By: Scott Alan Miller

Scott Alan Miller — Fri, 15 Jun 2007 15:25:46 +0000

On Friday, June 15th, OfficeMax called to arrange the desk being delivered on Monday to our apartment. So, it would appear that everything is in order for this second order. However, the warehouse never did get back to us about the first order so I am concerned that this is actually the first order and not the second order and that the second order is now in limbo. We will know more on Monday.

By: Scott Alan Miller

Scott Alan Miller — Thu, 14 Jun 2007 00:49:45 +0000

I emailed the content of this post to OfficeMax customer service in the hopes that someone will take some responsibility and use this information to make a change. They have lost me as a customer most likely – once customer service has failed there is little that can be done to repair that breach of trust. But I do appreciate the idea that companies at least need an opportunity to find out what has happened when they lose customers. Otherwise how do they know to change. The problem, though, is that the only obvious means of communications (and even this required a Google seach as customer service wasn’t obvious from the OfficeMax web site) is to email customer service. So much likely this information will be quietly discarded as at least two customer service reps and the warehouse are all very aware of the situation and created it in the first place. There is most likely an entire culture of passing the buck and avoiding customer service already in place and a customer service manager hiding behind it all.

Comments on: OfficeMax Fails at Customer Service

By: Scott Alan Miller

By: Scott Alan Miller