Friday. After a few years, three I believe, today is Gene’s last full time day with NTG. This morning Rodrigo and I reassigned all of Gene’s tickets that were still left lingering and he is now a free agent. He starts his new job sometime next week, Tuesday, I think. We are going to be …
Category Archives: Daily
August 2, 2018: Mexican Stew
Thursday. Today is the second day of our office in Nicaragua officially being up and running. So my day was spent almost entirely working with Karla and doing training with her and getting her set up in all of our systems. There is a lot to train people on, and remote training is not very …
August 1, 2018: Reagan is Born, NTG Opens Nicaragua Office
Wednesday. This morning I am an uncle again for the sixth time. My new niece, Reagan Tocco, was born this morning. We will be going down next weekend to see her, down in Houston. This morning started with loads of tickets, phone issues, and more. I was very busy as we tried to get ready …
Continue reading “August 1, 2018: Reagan is Born, NTG Opens Nicaragua Office”
July 31, 2018: More Rocket
Woke up before five this morning, but had gotten enough sleep so decided to just get up and get to work. Might as well not waste the morning. I made coffee and did some of the dishes before getting signed in and working by five thirty. A very productive morning. Closed a number of tickets, …
July 30, 2018: Migration and Tooth Loss
Monday. Today is our big Rocket.Chat migration that I worked on all weekend. Technically the migration is done, but today all of the users start using it en masse and that is when things are bound to go wrong. So we were all up early and watching things. I had been very diligent yesterday with keeping …